Shipping
Orders leave our San Diego studio within one business day.
Rates & timing
What it costs, and when it lands.
| Option | Cost | Arrives |
|---|---|---|
| US groundUSPS, tracked | $6.95Free on orders over $75 | 3–8 business daysafter it ships |
| US priorityWhen you need it sooner | $15 | 2–5 business daysafter it ships |
The details
Questions we get most.
When will my order ship?
Within one business day of ordering, nearly always. Orders placed over a weekend or holiday go out the next working day.
You’ll get an email with tracking the moment it leaves us.
How long does delivery take?
Three to eight business days across the US once it’s shipped. Closer to us on the West Coast it’s often quicker; the far side of the country tends to sit at the longer end of that.
Need it sooner? Choose priority at checkout — that’s two to five business days.
Where’s my order?
Check tracking any time from your account, or use the link in your shipping email.
If tracking hasn’t moved in a few days, write to us at [email protected] — parcels do occasionally sit still for a day or two, but we’d rather look into it than have you wondering.
Do you ship outside the US?
Not right now — we ship within the United States only. We paused international orders because customs fees and long delays were causing more headaches for our overseas customers than the pieces were worth.
If that changes, we’ll say so here. In the meantime, if you’re outside the US and had your heart set on something, email [email protected] — we’ll let you know if we reopen.
My package says delivered but it isn’t here.
Give it 24 hours first — carriers sometimes scan a parcel as delivered a little early, and it turns up the next day. Check with anyone else at the address and any spot the carrier might leave things.
Still missing? Email [email protected] with your order number and we’ll sort it out with you.
I entered the wrong address.
Email us straight away at [email protected]. If it hasn’t shipped yet we can fix it. Once it’s with the carrier we can’t redirect it, but we’ll help you work out what to do next.
Something arrived damaged, or I need to send it back.
That’s all handled on the Returns & Exchanges page — free US returns within 30 days, and a one-year warranty on every piece.
Still have questions?
A real person answers. Usually within a day.
Replies within 24 hours, Monday through Friday.
Quickest for a short question.
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