Shipping
Orders leave our San Diego studio within one business day.
Rates & timing
What it costs, and when it lands.
| Option | Cost | Arrives |
|---|---|---|
| US groundUSPS, tracked | $6Free on orders over $75 | 3–8 business daysafter it ships |
| US priorityWhen you need it sooner | $13 | 2–5 business daysafter it ships |
| Canada | $23Free on orders over $150 | VariesCustoms can add time |
| UK & Europe | $30Free on orders over $150 | VariesCustoms can add time |
| Rest of the worldAnywhere we can post to | $35Free on orders over $150 | Varies by countryCustoms can add time |
| Outside the US, any duties or import taxes are charged separately by your country and paid by you. We can’t calculate or cover them. | ||
The details
Questions we get most.
When will my order ship?
Within one business day of ordering, nearly always. Orders placed over a weekend or holiday go out the next working day.
You’ll get an email with tracking the moment it leaves us.
How long does delivery take?
Three to eight business days across the US once it’s shipped. Closer to us on the West Coast it’s often quicker; the far side of the country tends to sit at the longer end of that.
Need it sooner? Choose priority at checkout — that’s two to five business days.
Where’s my order?
Check tracking any time from your account, or use the link in your shipping email.
If tracking hasn’t moved in a few days, write to us at [email protected] — parcels do occasionally sit still for a day or two, but we’d rather look into it than have you wondering.
Do you ship outside the US?
Yes, anywhere we can post to. Canada is $23, the UK and Europe are $30, and everywhere else is $35 — all free on orders over $150.
Delivery times vary quite a bit by country, and customs can add a week or more on top. Any duties or import taxes are set by your country and paid by you — we can’t calculate or cover them.
My package says delivered but it isn’t here.
Give it 24 hours first — carriers sometimes scan a parcel as delivered a little early, and it turns up the next day. Check with anyone else at the address and any spot the carrier might leave things.
Still missing? Email [email protected] with your order number and we’ll sort it out with you.
I entered the wrong address.
Email us straight away at [email protected]. If it hasn’t shipped yet we can fix it. Once it’s with the carrier we can’t redirect it, but we’ll help you work out what to do next.
Something arrived damaged, or I need to send it back.
That’s all handled on the Returns & Exchanges page — free US returns within 30 days, and a one-year warranty on every piece.
Still have questions?
A real person answers. Usually within a day.
Replies within 24 hours, Monday through Friday.
Quickest for a short question.
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