



Please read our ambassador terms and conditions carefully before you join our program or begin marketing our program. These terms and conditions are written in plain language intentionally avoiding legalese to ensure that they may be clearly understood and followed by ambassadors. Each ambassador is responsible for assuring that its employees, agents and contractors comply with these terms and conditions. ambassador terms and conditions are subject to change. Thank you.
DEFINITIONS
As used in these terms and conditions: (i) “We”, “us”, or “our” refers to The Crystal Elephant and our website; (ii) “you” or “your” refers to the ambassador; (iii) “our website” refers to the The Crystal Elephant properties located at www.thecrystalelephant.com; (iv) “your website” refers to any websites that you will link to our website; (v) “Program” refers to the The Crystal Elephant Ambassador Program.
ENROLLMENT
After receiving your application, we will review your website and notify you of your acceptance or rejection into our Program. Please allow up to 48 hours for your application to be reviewed. We reserve the right to reject any application, however we encourage you to contact us if you feel we have made an incorrect decision. Including all of the websites that you use in your profile will help us make a better decision.
WEBSITE RESTRICTIONS
Your participating website(s) may not:
LINKING TO OUR WEBSITE
Upon acceptance into the Program, links will be made available to you through the ambassador interface. Your acceptance in our program means you agree to and abide by the following.
If you are found redirecting links to hide or manipulate their original source, your current and past commissions will be voided or your commission level will be set to 0%. This does not include using “out” redirects from the same domain where the ambassador link is placed.
MID-CHECKOUT COMMISSION REDUCTION & OVERWRITE RULE
The Crystal Elephant uses a dynamic pixel system that may make changes to the standard commission in the case of a mid-checkout referral, which is defined as a cookie that is set within a set amount of time prior to the purchase. By reducing our commission on these types of referrals and by closely monitoring the quality of traffic we receive from each ambassador, we will be able to pay out higher commissions for driving new customers and traffic. This logic also gives full credit to the first referring ambassador in the case that a second ambassador enters within a set amount of time prior to the purchase. Mid-checkout commission and overwrite rules are subject to change.
TRANSACTION LOCK DATES
All sales will remain in a “sales pending period” and will not lock until 30 days following the date of the transaction. All payments will be processed on the 15th of the month following the lock date.
PPC GUIDELINES
Don’t add your code or link to shopping ads from google, facebook, etc.
COUPON GUIDELINES
If you are enrolled in our Program and your Website promotes coupon codes, you must adhere to our Coupon Guidelines as follows:
Additionally, if your website ranks on the first page of Google for terms related to our website or company name(s) combined with the words coupon, coupons, coupon code, promo code, etc. and/or your conversion rate exceeds 25%, you may be offered a lower commission than our standard rate to offset the reduced profitability of orders.
SOCIAL MEDIA
Promotion on Facebook, Twitter, and other social media platforms is permitted following these general guidelines:
REVERSAL & COMMUNICATION POLICY
The Crystal Elephant takes pride in its very low reversal rate, which we attribute to open communication with our ambassador. However, we reserve the right to reverse orders due to order cancellations, duplicate tracking, returns, disputed charges, and program violations as outlined in these terms and conditions.
Additionally, if we ask you for clarification or more information on any orders or clicks that we suspect may be in violation of our terms and conditions, we expect that you will respond in a timely and honest manner. Below are violations of our communications policy.
If any of the above apply, then we reserve the absolute right to reverse orders, set your commission to 0% or suspend you from the program for the period or orders in question. We know that many violations are a result of automated processes; however it is incumbent upon each ambassador to ensure that it has the appropriate checks and balances in place to proactively address these issues and adhere to our program rules.
FTC DISCLOSURE REQUIREMENTS
You must include a disclosure statement within any and all pages, blog/posts, or social media posts where ambassador links for our ambassador program are posted as an endorsement or review, and where it is not clear that the link is a paid advertisement. This disclosure statement should be clear and concise, stating that we are compensating you for your review or endorsement. If you received the product for free from us or from the ambassador management team for review, this also must be clearly stated in your disclosure.
For more information about FTC disclosure requirements, please review the FTC’s “Dot Com Disclosures” Guidelines at http://www.ftc.gov/os/2013/03/130312dotcomdisclosures.pdf (example 21) and the FTC’s Endorsement Guidelines at http://business.ftc.gov/advertising-and-marketing/endorsements
If you engage in so called “native advertising”, you further agree to comply with the FTC’s Enforcement Policy Statement on Deceptively Formatted Advertisements at https://www.ftc.gov/system/files/documents/public_statements/896923/151222deceptiveenforcement.pdf and the related guidelines.
© 2020 The Crystal Elephant LLC