Returns & Exchanges

You have 30 days from the day your order arrives to send anything back for a full refund or an exchange. Return shipping is on us for orders inside the US.

Pop the piece back in its pouch and send it our way. If it’s broken or damaged, don’t mail it back at all — see below, we’ll just replace it.

Use the returns portal — you’ll need the order number from your confirmation email and the email address you ordered with. Choose your items, tell us why, and we’ll send your prepaid label within a few minutes.

Can’t find your order number? Email [email protected] and we’ll look it up for you.

We process refunds within 2 business days of your return arriving, and email you the moment it’s done. Your bank then takes another 3–5 business days to post it to the original payment method.

Yes. Pick “Send me a replacement” in the portal and choose the size you need — same piece, better fit. There’s no charge for a size swap, and only sizes we have in stock will show, so you won’t pick one that’s unavailable.

No — that’s the warranty, and it doesn’t expire for a year. Every piece is covered for a full year against breakage, snapped elastic, and clasp failure. No receipt hunting.

Start it in the returns portal the same way as a return and choose “Broke after wearing.” Add a quick photo of the break so we can make the next one stronger, and keep the piece — there’s nothing to mail back.

Happy to help. Email us with the name of whoever sent it and roughly when it arrived — we’ll find the order and set up the return without contacting them.

Gift returns come back as store credit by default, so the original payment method is never touched.

Email [email protected] with your order number before you send anything back. Shipping works differently in every country, so we sort international returns out one at a time and tell you exactly where to send it.

That shouldn’t happen, and we’ll fix it fast. Start it in the returns portal, choose “Item Arrived Damaged” or “Incorrect item received,” and add a photo. Keep what arrived — there’s nothing to mail back — and we’ll sort the replacement from here.